Welcome to Canins. We are committed to delivering your pet's essentials quickly, safely, and efficiently across Pakistan.

Delivery Coverage

We currently deliver to major cities and most serviceable locations throughout Pakistan through trusted courier partners.

Processing Time

Orders are typically processed within 24 hours after confirmation. Orders placed on weekends or public holidays may require additional processing time.

Estimated Delivery Time

• Major Cities: 1–3 business days
• Secondary Cities: 2–5 business days
• Remote Areas: 3–7 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

We may periodically offer:

• Free shipping promotions
• Minimum order value free shipping
• Seasonal delivery discounts

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp, allowing you to monitor your shipment status.

Delivery Attempts

Our courier partners may make multiple delivery attempts. Customers are requested to provide accurate contact details to avoid delays.

Damaged or Missing Items

If you receive a damaged package or notice missing items, please contact us within 48 hours of delivery with photographs and your order number.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information. Additional shipping charges may apply if an order must be re-shipped due to incorrect address details.

Force Majeure

Delivery schedules may be affected by events beyond our control, including natural disasters, political unrest, transportation disruptions, or other unforeseen circumstances.

Contact Information

For delivery-related inquiries, please contact our support team through email, phone, or WhatsApp. Our team will be happy to assist you.