At Canins, we aim to process and dispatch orders as quickly as possible so your pets receive their food without unnecessary delays. We understand that plans can change, so this Cancellation Policy explains how you can request to cancel an order, what happens after an order has been processed, and when refunds may apply.

As a trusted online pet store in Pakistan, we are committed to providing a transparent shopping experience for customers purchasing premium dog food, cat food, fresh pet food, treats, and pet supplies. Please review the information below before placing your order.

Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped. Once an order has been dispatched to our delivery partner, cancellation requests can no longer be accepted.

How to Cancel an Order

To cancel an order, please contact our customer support team as soon as possible via:

• WhatsApp: 03716226467
• Contact Form: Available on our website

Please provide your order number when requesting cancellation.

Refunds for Cancelled Orders

If payment has already been made and the cancellation request is approved before shipment, a full refund will be processed to the original payment method within 5–10 business days.

Store Rights

Canins reserves the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Incomplete customer information
• Delivery restrictions in certain locations

In such cases, customers will be notified promptly, and any payment received will be refunded in full.

Contact Us

If you have questions regarding cancellations, please contact our support team. We are always happy to help.